At PRNS Events Group Private Limited, we aim to provide reliable and satisfactory event and celebration services. Since our packages may involve advance planning, reservations, third-party arrangements, and other event-related commitments, refunds are subject to the terms outlined below.

1. Scope of This Refund Policy

This Refund Policy applies to purchases and bookings made for event and celebration packages offered by PRNS Events Group Private Limited through our website, phone, email, or other authorized communication channels.

By purchasing a package or confirming a booking, you acknowledge and agree to this Refund Policy.

2. Advance Payments

Event and celebration bookings may require an advance payment to reserve services and begin preparations.

Once a booking is confirmed, we may make arrangements with vendors, suppliers, venues, entertainers, decorators, or other service providers. Therefore, the amount refundable may depend on the stage of preparation and expenses already incurred.

3. Customer-Initiated Refund Requests

If you wish to request a refund, you should contact us as soon as possible using the contact details provided below.

Refund eligibility may depend on:

  • The date the refund/cancellation request is received.
  • The scheduled event date.
  • The package selected.
  • Services already provided.
  • Preparatory work already completed.
  • Third-party/vendor commitments.
  • Non-refundable costs or expenses incurred for the booking.

A refund request does not automatically guarantee a full refund.

4. Cancellation Before the Event

Where a customer cancels a confirmed booking before the scheduled event, the refund amount, if any, will be determined based on the applicable cancellation terms and expenses already incurred.

If services have already been arranged or third-party payments have been made, those amounts may be deducted from any eligible refund, where applicable.

Customers should refer to our Cancellation Policy for detailed cancellation terms.

5. Services Already Provided

No refund will generally be provided for services that have already been fully delivered, completed, or consumed.

Where only part of a package has been delivered, any eligible refund will be evaluated based on the unused portion of the service and applicable non-recoverable costs.

6. Customized Packages and Special Arrangements

Customized event packages or services arranged specifically according to a customer’s requirements may be subject to different refund conditions.

Where special products, customized materials, reservations, venue arrangements, or third-party services have already been ordered or committed, the associated costs may be non-refundable to the extent permitted by applicable law.

7. Event Rescheduling

If a customer requests to reschedule an event instead of cancelling it, we may consider the request subject to availability.

Rescheduling may result in additional charges where suppliers, venues, transportation, or other service providers impose additional costs.

Any amount already paid may, where appropriate, be adjusted toward the rescheduled event rather than refunded.

8. Refunds Due to Non-Availability

If PRNS Events Group Private Limited is unable to provide a confirmed service and no suitable alternative arrangement can reasonably be offered, the customer may be eligible for a refund for the affected service, subject to applicable terms and deductions for services already provided or costs that cannot be recovered.

We will communicate the available options to the customer in such circumstances.

9. Events Affected by Unforeseen Circumstances

Events may sometimes be affected by circumstances outside our reasonable control, such as:

  • Natural disasters
  • Severe weather conditions
  • Government restrictions or orders
  • Public emergencies
  • Venue closure
  • Transportation disruptions
  • Supplier or vendor failure
  • Technical failures
  • Other unforeseen circumstances

In such situations, we will make reasonable efforts to reschedule the service or provide an alternative arrangement.

Any refund, if applicable, will be determined based on the circumstances, services already provided, and non-recoverable costs.

10. Refund Processing

Once a refund has been approved, we will initiate the refund using the original payment method where reasonably possible.

The time required for the refunded amount to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer, or other financial institution.

PRNS Events Group Private Limited is not responsible for delays caused by banks, payment processors, or other third-party financial institutions.

11. Payment Gateway Charges

Where applicable, payment gateway, transaction, processing, or other non-recoverable charges may be deducted from an eligible refund, to the extent permitted by applicable law and the terms disclosed at the time of purchase.

12. Duplicate or Incorrect Payments

If you believe that you have made a duplicate payment or that an incorrect amount has been charged, please contact us promptly.

After verification, any confirmed excess or duplicate payment may be refunded through the applicable payment method.

13. Failed Transactions

If a payment fails but the amount has been debited from your bank account or payment method, please contact us with the relevant transaction details.

We will verify the transaction status. If the payment was received by us but the booking was not successfully processed, the amount may be refunded or adjusted against a valid booking, as applicable.

14. How to Request a Refund

To request a refund, please contact us with:

  • Customer name
  • Registered mobile number
  • Email address
  • Booking/order details
  • Event date
  • Package purchased
  • Payment/transaction reference, where available
  • Reason for the refund request

Refund requests can be submitted through:

Email: prnspvtltd@gmail.com
Mobile: +91 95442 20097

We may request additional information or documents to verify the booking and payment before processing a refund.

15. Refund Approval

All refund requests will be reviewed on a case-by-case basis in accordance with the applicable package terms, cancellation conditions, and this Refund Policy.

Approval of a refund does not necessarily mean that the entire amount paid will be refunded.

16. Non-Refundable Amounts

Where applicable and legally permissible, the following may be deducted from an eligible refund:

  • Services already provided
  • Customized services or materials already prepared
  • Vendor or supplier charges
  • Venue or reservation charges
  • Administrative expenses
  • Payment processing charges
  • Other non-recoverable costs incurred specifically for the customer’s booking

Any applicable deductions will depend on the circumstances of the booking.

17. Policy Changes

PRNS Events Group Private Limited reserves the right to modify or update this Refund Policy from time to time.

Any updated version will be published on our website with the revised “Last Updated” date.

18. Contact Us

For questions regarding refunds, payments, or event bookings, please contact:

PRNS Events Group Private Limited
RN BUILDING, TC NO. 46/2767, KARMANA,
THIRUVANANTHAPURAM, KERALA – 695002

Mobile: +91 95442 20097
Email: prnspvtltd@gmail.com

By purchasing our event and celebration packages, you acknowledge that you have read and understood this Refund Policy and agree to its applicable terms.