At PRNS Events Group Private Limited, we understand that plans may change. Since event and celebration bookings often involve advance planning, vendor commitments, reservations, customized arrangements, and other costs, cancellations are subject to the terms outlined below.

1. Scope of This Policy

This Cancellation Policy applies to event and celebration packages booked or purchased from PRNS Events Group Private Limited through our website, telephone, email, or any other authorized booking channel.

By confirming a booking, the customer agrees to the terms of this Cancellation Policy.

2. Cancellation by Customer

Customers who wish to cancel a confirmed booking must contact PRNS Events Group Private Limited as soon as possible.

Cancellation requests should be submitted through our official contact details and should include:

  • Customer name
  • Registered mobile number
  • Email address
  • Booking/order reference
  • Event date
  • Package selected
  • Reason for cancellation, where applicable

A cancellation request will be considered effective once it has been received and acknowledged by our team.

3. Cancellation Charges

Because event bookings may involve advance arrangements and third-party commitments, cancellation charges may apply.

The amount refundable, if any, will depend on:

  • How far in advance the cancellation is made.
  • The event date.
  • The package selected.
  • Services already provided.
  • Customized arrangements already prepared.
  • Vendor or supplier commitments.
  • Venue or reservation charges.
  • Other non-recoverable expenses incurred for the booking.

The applicable cancellation charges will be communicated to the customer based on the specific booking.

4. Cancellation Close to the Event Date

Cancellations made shortly before the scheduled event may result in limited or no refund because substantial arrangements may already have been made.

Where third-party vendors, venues, suppliers, decorators, entertainers, transportation providers, or other service providers have already been engaged, any non-refundable amounts paid or committed may be deducted from the amount eligible for refund, where applicable.

5. Customized Packages

Customized event packages may be subject to specific cancellation conditions.

If customized products, materials, services, reservations, or arrangements have already been prepared or ordered specifically for the customer, the associated costs may be non-refundable to the extent permitted by applicable law.

6. Cancellation After Services Have Started

If event-related services have already commenced or have been partially delivered, cancellation may not result in a refund for services already provided.

Where applicable, any refund will be calculated based on the unused portion of the package after considering expenses and commitments already incurred.

7. Rescheduling Instead of Cancellation

Customers may request to reschedule their event instead of cancelling it.

Rescheduling requests are subject to:

  • Availability of the requested new date.
  • Availability of vendors and service providers.
  • Venue availability.
  • Package availability.
  • Additional costs imposed by third parties.

Any additional charges resulting from rescheduling may be payable by the customer.

Where appropriate, payments already made may be adjusted against the rescheduled event instead of being refunded.

8. Cancellation by PRNS Events Group Private Limited

In exceptional circumstances, PRNS Events Group Private Limited may need to cancel or modify a confirmed service due to circumstances beyond our reasonable control.

These circumstances may include:

  • Natural disasters
  • Severe weather conditions
  • Government restrictions
  • Public emergencies
  • Venue-related issues
  • Supplier or vendor failure
  • Transportation disruptions
  • Technical problems
  • Safety concerns
  • Other unforeseen circumstances

Where we cancel a confirmed service, we will make reasonable efforts to notify the customer and, where possible, offer an alternative date or suitable replacement arrangement.

If an eligible refund is applicable, it will be processed in accordance with our Refund Policy.

9. Force Majeure

PRNS Events Group Private Limited shall not be considered responsible for cancellation, postponement, delay, or inability to provide services caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, acts of government, civil disturbances, strikes, epidemics or public health emergencies, severe weather, transportation disruptions, venue closures, or other events that could not reasonably have been prevented.

In such situations, we will make reasonable efforts to reschedule or provide alternative arrangements where feasible.

10. No-Show or Failure to Attend

If a customer or event attendees fail to attend the scheduled event without providing an approved cancellation request, the booking may be treated as a no-show.

No refund may be provided for services, arrangements, or resources reserved specifically for the event in such circumstances.

11. Refund Following Cancellation

Where a cancellation qualifies for a refund, the refund will be processed according to our Refund Policy.

The refund may be reduced by applicable non-refundable expenses, services already delivered, vendor charges, administrative expenses, or other costs incurred specifically for the booking, where applicable and legally permissible.

12. Cancellation of Individual Services

If a package contains multiple services and the customer requests cancellation of only one component, the request will be reviewed based on the package terms.

Cancellation of an individual component may not be possible where the service has already been arranged, customized, delivered, or committed to a third-party provider.

13. Cancellation Request Processing

Once we receive a cancellation request, our team may review the booking details and applicable commitments before confirming the cancellation.

Customers should not assume that a cancellation has been completed until they receive confirmation from PRNS Events Group Private Limited.

14. Policy Changes

PRNS Events Group Private Limited reserves the right to modify or update this Cancellation Policy from time to time.

Any revised policy will be published on our website with the updated “Last Updated” date.

15. Contact Us

For cancellation requests or questions regarding this policy, please contact us:

PRNS Events Group Private Limited
RN BUILDING, TC NO. 46/2767, KARMANA,
THIRUVANANTHAPURAM, KERALA – 695002

Mobile: +91 95442 20097
Email: prnspvtltd@gmail.com

Customers are encouraged to submit cancellation requests as early as possible to allow sufficient time for us to review the booking and determine any applicable cancellation charges or refund.